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Please visit our Facebook Page if you need to reach out for personalised support. We do have trusted Financial advisors who work on a no-win no-fee basis at a very low percentage, and this is also capped.
Dates to ensure your AFCA Complaint is Submitted for Insolvent Licencees
Each column represents the Licencee in Bold whom you are to lodge an AFCA complaint against – Listed are the Financial Advisers who worked under the Licencee, you can mention them in your complaint.
Extended – No END Date
United Global Capital Pty Ltd
AFCA Member No: 40334
.Australian Funds Management Group Pty Ltd
Cangro Wealth Group Pty Ltd
Empire Wealth Group Australia Pty Ltd
Funds United Pty Ltd
Global Capital Property Fund Limited
IComplySMSF Pty Ltd
IPro Wealth Pty Ltd
Kinetic Investments Australian Pty Ltd
UGC Asset Management Pty Ltd
UGC Funds Managements Pty Ltd
UGC Global Alpha Fund Limited
Extended – No END Date
Next Generation Advice Pty Ltd.
AFCA Member No: 12450
Integral Advisory Solutions Pty Ltd
Integral Wealth Group Pty Ltd
Wealth Rite Advisory Group Wealth Rite Pty Ltd
Extended – No END Date
Financial Services Group Australia Pty Ltd
AFCA Member No: 10327
5 Point Australia Pty Ltd
AS Financial Planning Pty Ltd
Briix Groups Australia Pty Ltd
Rebellis Financial Services Pty Ltd
STC Financial Pty Ltd
Extended – No END Date
MWL Financial Services Pty Ltd.
AFCA Member No: 11054
National Eqty Partners Pty Ltd
tartek Australia Pty Ltd
No end date as Solvent
Interprac Financial Planning Pty Ltd
AFCA Member No: 10416
Rhys Reilly Pty Ltd
United Financial Advice Pty Ltd (Venture Egg
AFCA WEBINAR UPDATE – Link from the Oct 23rd 2025
AFCA hosted a live webinar on Thursday 23 October 2025, to support consumers impacted by the collapse of the Shield Master Fund and First Guardian Master Fund.
The session provided guidance on: 1. how to lodge a complaint with AFCA 2. Their jurisdiction and process, and 3. resources available to support affected consumers.
Recorded Webinar access: CLICK HERE – Questions & Answers: CLICK HERE
WHAT TO DO NOW
Step One
Get Organised:
Gather all the information you can – understanding you might not have everything, SEARCH YOUR EMAIL ACCOUNT for: Statement of Advice (SOA), Product Disclosure Statement (PDS), Facts File, Records of Advice and all the communication you received from Telemarketers, Financial Advisors and Super Funds (Platforms/Trustees).
Get all the facts from your Super fund, transaction reports, portfolio reports and information from your old Super Fund
Preparing your Complaint Letter:
- Your super statements before/after
- What remedy are you seeking? You need to detail what you expect to get back – dollar figures. AFCA uses a “but for” calculation, meaning where would you be today financially but for the bad advice you received 3 years ago
- Complaint is in your name or your SMSF
- Date and nature of the advice, and why the advice was defective
- How it resulted in loss or harm to your superannuation
- That you are seeking compensation via professional indemnity insurance
- A timeline of events
- Any supporting documents
- Statement of Advice (SOA)
- Product Disclosure Statements (PDS)
- Emails, call notes, application forms – Create a timeline document.
Step Two
Preparing a template:
Take your SOA and upload it into ChatGPT or Manus, and ask it….. (type the below with your uploaded SOA and insurance docs if you have them. )
^^^^Please read my SOA and look for inconsistencies and conflicts of Interest – Then write a complaint letter to AFCA outlining the conflicts of interest and the areas where they have not acted in my best interest – This is for an AFCA Complaint against the advisor who invested my superannuation into First Guardian Master fund that has now gone into liquidation. For my Compensation, please calculate growth at 8% from the date of investment up until today’s date, also add a claim for $5,500 for pain and suffering.^^^
That will help you form a template and outline of your complaint. Read over it. Check your SOA and make adjustments if needed.
Step Three
Lodge your complaint with your adviser:
The first port of call to complain to is the adviser, or their dealer group. They have 30 days to respond. If they haven’t
responded, or you’re not happy with the response, you can lodge your complaint with AFCA.
Preparing a template:
Take your SOA and upload it into ChatGPT or Manus, and ask it….. (type the below with your uploaded SOA and insurance docs if you have them. )
If your Advisers group is NOT in Liquidation, you can go straight to AFCA, as long as they are a member.
(This does not apply to UGC complaints anymore – Contact SV Partners to lodge a proof of debt. They are the
liquidators. Contact Person: Olivia McMahon Email: ugc@svp.com.au Phone: (07) 3310 2024 Address: 22 Market
Street, Brisbane, QLD 4000
Step Four
Lodge your complaint with AFCA: AFCA can investigate and pursue compensation from the adviser’s insurer.
- Against the financial adviser who gave you advice that resulted in your superannuation loss
- If applicable, include – The adviser failing to act in your best interest, where you were misled and most importantly, are there any conflicts of interest for your adviser or their related entities?
- Your super was misused or misdirected (e.g., invested in schemes you didn’t understand or consent to)
- If the adviser or their firm is now in liquidation, but may have PI insurance (public indemnity)
Lodge the Complaint
Online:
Select “Financial Advice/Financial Complaint” (not superannuation) as the category if it was the advice that led
to the super loss.
By Phone:
AFCA: 1800 931 678 (Free call)
By Email:
info@afca.org.au
By Post:
AFCA GPO Box 3 Melbourne VIC 3001
Step Five
Next Step with AFCA
- Review if the adviser/company was an AFCA member
- Advise the AFCA member of the complaint (giving them 30 days to respond)
- Confirm the conduct falls under AFCA’s jurisdiction
- Contact the PI insurer if the entity is insolvent
- Determine whether compensation is payable under the insurance
- Issue a binding decision if the complaint is upheld
- If you are feeling completely overwhelmed by this process, Dylan Greenway of Financial Complaint Services offers a
professional service, no win no fee, with a very low capped % for successful complaints.
Your Admins of this Group Are:
Christian Thor Eriksen & Melinda Kee
Your Group Moderators are Danielle Adams, Peter Spencer Franks & Juan-Carlos Sanchez
Your Group Expert is Dylan Greenway & Sarah Nulty
Driving our political complaints is Peter Spencer-Franks & Christian Thor Eriksen
Driving our media exposure is Melinda Kee & Christian Thor Eriksen
If you have a strong knowledge of the collapse of First Guardian Master Fund & Shield Fund, and feel you can assist in
the above categories, please contact Melinda Kee. As this group grows, we require more assistance to support all.
Any ideas and support in reaching all victims of this disaster are greatly appreciated! When in many, we will have more impact in fighting the government for support and reform.
Kind Regards
Melinda Kee
Save Our Super!
HOW TO FILE AN AFCA COMPLAINT
Click the link above to download a presentation on filing an AFCA Complaint.
This complaint process has been prepared by Dylan Greenway for the sole purpose of giving you the tools needed to successfully complete the process on your own. Noting that AFCA is a free service, if you are struggling and would like Dylan to act on your behalf, please contact Dylan directly via the Facebook Group.
Dylan Greenway is a licensed financial adviser and the owner of Financial Complaints Services. He also serves as a group adviser in the Facebook community
Templates For AFCA Complaints
Choose a suitable template that reflects your situation
Please use this form to complain against the Licencee
Please use this form to complain against the Trustee
Please use this form to complain against the Research House SQM